Refund Policy
Refund Policy
At SilkTrim™, we want you to love your purchase. If you are not completely satisfied, we’re here to help with a hassle-free return and refund process.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (order confirmation or receipt) is required.
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Certain items, such as gift cards, downloadable products, and clearance items, are non-returnable.
Refunds
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Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, contact us at silktrim.shop@gmail.com with photos of the issue.
Late or Missing Refunds
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If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
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If you’ve done this and still haven’t received your refund, contact us at silktrim.shop@gmail.com
Return Shipping
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To initiate a return, email us at silktrim.shop@gmail.com with your order number and reason for return. We will provide instructions on where to send your item.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
For any further questions, feel free to reach out to us at silktrim.shop@gmail.com
We’re happy to assist!